We’ve been busy bots over here! Check out our latest news including new case studies, award wins, event news, product and security updates.

Client #winning at Transform Paris

At Transform Paris, two of our customers were recognized for their hard work and innovation on Workplace. The talented folks over at Kering walked away with the Best Integration award while Olympique de Marseille were recognized as a runner up. Congratulations to both for some truly great staff engagement practices and bots on Workplace!

Kering’s “Populist” integration addressed the issue of creating dynamic Workplace groups based on very specific criteria. In Kering’s own words, “Populist is an API that connects Workplace with the Kering active database and allows us to select individuals to be added to a given Workplace group based on a wide range of very detailed criteria: House, function, department, region, city, street address etc.” With Populist, you can create a group on Workplace, then populate the data from Populist.

We spoke on stage at Transform Paris

At Transform Paris, our very own Jon Cox and Syd Lawrence were invited by our friends at Workplace to talk on stage about all things bot related and how automation can help you optimize your instance and solve day-to-day communication problems.

During their talk, Syd and Jon walked attendees through what bots are, how they can benefit a company, and some of our common example use-cases. They concluded their discussion with a live demo of how to build a bot on our platform.

We held another Bot Academy

This year we started a new workshop series, Bot Academy, built for both tech and non-tech people to learn how to build, launch, and maintain bots on Workplace.

The day after Transform in Paris we held another Bot Academy event and had companies join us from industries such as banking, retail and pharma.

All the attendees came with pre-determined bot ideas including a new starter bot, acronym bot, and an employee recognition bot. At the end of the session, they were able to bring back a customized bot for their organization that could be launched on their own Workplace instance.

If you’re interested in joining a future Bot Academy event near you, click the button below and drop us a line to be added to our Bot Academy list. We’ve got one coming up in New York on October 30th, so if you’d like to attend then give us a shout!


Citizens Advice case study

We sat down with Workplace Engagement Officer, Pandora Longstreth, to learn how her team are using bots on Workplace by Facebook to change the way people at Citizens Advice work.

As a company dedicated to providing the information people need to move forward, Citizens Advice wanted to do the same for their staff. Improving accessibility to key information for their workforce was essential for growth and improved company performance, whether it was for new starters or attendees of their annual staff conference, while automating internal comms processes helped save staff members hours of time.


Building a culture of recognition at WW (Weight Watchers)

We recently sat down with Taryn Davino, Director of Global Organizational Development at WW (formerly Weight Watchers), to learn how they are using bots on Workplace to celebrate staff and create a culture of peer-to-peer recognition and positivity.

Work-based recognition is a critical, but often overlooked, element of work. 77% of employees say that they “don’t feel strongly valued for the work that they do,” and 36% say a lack of recognition is “the number one reason they’re considering switching jobs.”

After researching how certain actions and behaviors truly make a difference to staff morale and make them feel valued at work, WW made the choice to use bots on Workplace to create a revamped recognition campaign that encouraged internal celebration and, in turn, helped transform their company culture.

Check out the full WW case study to learn how you too can transform company culture and morale using a recognition bot on Workplace.


Virgin Trains wins Social Media Campaign of the year

Virgin Trains listened to everything people loved (and loathed) about locomotive transportation and then took these insights to develop a series of social activations to celebrate what makes Virgin Trains special.

After seeing how famous their talking toilets were, they decided to let their customers be the new voice of their bathroom assistants through an innovative social media campaign that used Messenger bots to allow people to audition using the audio message feature.

The campaign was a huge success and our friends over at Virgin and Cubaka recently won the Social Media Campaign of the Year at the UK Digital Growth Awards and were on the shortlist for Best Use of Facebook/Instagram, Best Audience Engagement Campaign, Innovation, and Best Strategic Use of Social Media.

Congratulations to all involved on a truly successful campaign and fun campaign!


Security and privacy are at the top of our list here at The Bot Platform. We’re constantly doing everything we can to protect the data of our customers, partners, and staff.

The Bot Platform received UKAS ISO 27001 certification

As part of a broader security push, we’re very proud to announce that The Bot Platform has achieved ISO 27001:2013 certification. ISO/IEC 27001 is an internationally recognized standard designed to ensure that risks to the security of systems and information are identified and managed on an on-going basis. It represents one of the most well-regarded and accepted standards for the security of enterprise software and systems.

Check out our full announcement for details on our recent certification, what it entails, and what this new level of security means for us, our customers and partners.


We became an approved G-Cloud 11 Digital Marketplace

Continuing on the security and compliance front, we also recently became an approved vendor for UK government bodies using the G-Cloud 11 Digital Marketplace.

The G-Cloud consists of a series of framework agreements with a database of approved suppliers, from which public sector organizations can buy services without needing to run a full tender or procurement process. Not having to go through this can save huge amounts of time and resources for all parties, while also allowing the government body to remain more agile and implement solutions that benefit their staff and customers quicker.

The G-Cloud framework is an outstanding success story in how to optimize Public Sector procurement policies and processes, and we’re pleased to announce The Bot Platform is now an approved supplier on the G-Cloud Digital Marketplace.


We’ve also been hard at work helping our customers build the best bots possible through educational webinars and platform updates.

Webinar: Increase collaboration with bots on Workplace

Back in August, we held a webinar that ran through five ways to improve company connection and collaboration using bots on Workplace.

The webinar covered the key communication and cultural challenges being faced by companies today and how Workplace by Facebook can help solve those issues and help connect organizations and turn their staff into a collaborative community.

We then went on to talk through use cases around crowdsourcing news, measuring morale and encouraging recognition, among others. Check out our on-demand recording to watch the webinar in full and let us know if you’d like to hear about other upcoming webinars taking place soon!


New bot install flow and medium permissions approval

Over the past six months, we’ve been working closely with the Workplace team to get a new bot install flow live. Now when users build a bot, Workplace bot admins no longer have to copy and paste access tokens or manually wade through a sea of permissions.

This new flow is all thanks to Workplace’s newly improved and extensive security procedures and review process. These procedures and processes ensure that all of your data is as secure and protected as possible, and The Bot Platform is fully approved and compliant with this new app install flow on Workplace.


Want to learn more?

Let’s talk about how your business or organization can benefit from bots on Workplace by Facebook and Messenger.

Get in touch today!

Author Lauren Massey

More posts by Lauren Massey

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