This has been a trend that has echoed across other business communication platforms, such as Workplace from Facebook which as of May 2021 has reached 7 million paid subscribers, an increase of 40% since May 2020.
While digital innovation is picking up speed and many companies are swapping clunky intranets for more collaborative enterprise social networks (ESN’s) like Microsoft Teams or Workplace from Facebook, there is still much more that can be done – especially for frontline workers. More so, after launching these collaboration tools companies can then use The Bot Platform to build and launch bespoke work tools and applications that transform and improve the employee experience even more.
Frontline workers are often public facing and need the right technology and communication tools in their hands to give a great customer experience and get the job done as effectively as possible. This was important before the pandemic, but as the world reopens, ensuring staff feel supported and have access to the tools they need to work in a safe and effective manner becomes even more vital.
Using bots on Microsoft Teams or Workplace from Facebook, companies can help build a shared culture, connect dispersed teams, better enable collaboration and empower staff to work more productively.
For example, the last 18 months showed the importance of looking after your staff and doing regular pulse surveys to ensure they’re as happy as possible while also giving them a voice to share the things they’d like to see more of, and the things they’d like to see less of. By using bots, it’s easy to build and launch pulse surveys that capture this type of feedback from all staff, whether they be office based or frontline employees.
Equally, as companies adopt new technology tools it gives them the opportunity to address long standing challenges such as employee innovation. For example, did you know that 98% of business leaders agree that ideas should come from everyone, although just 62% report seeing it happen? When it comes to frontline workers, only 45% of them share their ideas with senior team leaders, 25% of employees have had an idea but never told anyone, and a further 38% have shared their idea only for it to be ignored.