Effective date: 23 July, 2021
Our service may contain links to other websites. While we make every effort to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by those websites.
The Bot Platform may collect and receive Customer Data and other information and data (“Other Information”) in a variety of ways:
Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively “Information”). However, certain information is collected automatically and if some Information, such as bot configuration or user-attribute data is not provided, we may be unable to provide the Services.
The Bot Platform will retain Customer Data in accordance to a Customer’s instructions, including any applicable terms in the Customer Agreement and the Customer’s use of Services functionality, and as required by applicable law.
The deletion of Customer Data and other use of the Services by the Customer may result in the deletion and/or deidentification of certain associated Other Information.
Customer Data will be utilised by The Bot Platform in accordance with the Customer’s instructions, including any applicable terms in the Customer Agreement and the Customer’s use of Services functionality, and as required by applicable law.
The Bot Platform is a Processor of Customer Data and the Customer is the Controller. The Customer may, for example, use the Services to grant or remove access to a bot, assign roles and configure settings, access, modify, export, share and remove Customer Data and otherwise apply its policies to the Services.
The Bot Platform uses Other Information in furtherance of our legitimate interests in operating our Services, Websites and business. More specifically The Bot Platform uses Other Information:
Our website and platform uses certain third party tools to improve our audience and user tracking capabilities. This data is used to enhance our product offering and marketing capabilities. For more information on the services we use, see below.
Customers determine their own policies and practices for sharing and disclosure of Information. The Bot Platform does not control how they or any third parties choose to share or disclose Information.
The Bot Platform takes security of data very seriously. The Bot Platform works hard to protect information that you provide from loss, misuse and unauthorised access or disclosure. These steps take into account the sensitivity of the information we collect, process and store and the current state of technology.
The Bot Platform has received an internationally recognised ISO27001 certification for our Information Security Management System. Given the nature of communications and information processing technology, The Bot Platform cannot guarantee that Information, during transmission through the internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others.
To the extent prohibited by applicable law, The Bot Platform prohibits the use of our services or websites by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.
Should Customer Data be collected by the Customer via a platform that permits users under the age of 16 (e.g. Facebook Messenger) then it is the responsibility of the Customer to ensure that applicable laws regarding consent are followed correctly.
Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their Personal Data. Subject to any exemptions provided by law, you may have the right to request access to Information as well as to seek to update, delete or correct this Information. You can usually do this using the settings and tools provided in your account. If you cannot use the settings and tools, contact customer support for assistance.
To the extent that The Bot Platform’s processing of your Personal Data is subject to the General Data Protection Regulation (GDPR), The Bot Platform relies on its legitimate interests, described above, to process your data.
Data protection law in certain jurisdictions differentiates between the “Controller” and “Processor” of information. In general, the customer is the Controller of customer data. In general, The Bot Platform is the Processor of customer data and the controller of Other Information.
The section describes the actions you can take to change or limit the collection or use of your information.
Cookies and Related Technologies. You can choose to decline cookies through your browser settings. However, if you decline cookies, you may not be able to use many parts of our services that rely on being logged in.
– To change how Google Analytics collects and uses your information, you may install the Google Analytics Opt-Out Browser found here: https://tools.google.com/dlpage/gaoptout
Closing Your Account. If you wish to close your account, please contact customer support.
The Bot Platform regards the lawful and correct treatment of your personal information as important to our success and to maintaining the confidence of our Customers. We ensure that our organisation treats personal information lawfully and correctly. To this end we fully endorse and adhere to the principles set out in the General Data Protection Regulation (GDPR).
If you have questions regarding this policy or our handling of your personal information, please contact us at [email protected] We will promptly address your concern and strive to reach a satisfactory resolution.