Helpdesk and FAQs

Automatically answer commonly asked questions and reduce burden on support teams.
Support your employees and automate FAQs

According to Interact Source, 19.8% of business time – the equivalent of one day per working week – is wasted by employees searching for information to do their job effectively. IDC data shows that “the knowledge worker spends about 2.5 hours per day, or roughly 30% of the workday”, searching for information.

FAQ Bot allows you to take all the questions your staff might ask and create automated responses that will instantly answer their queries. Questions can be grouped into topics, triggered by keywords and relate to anything – from payroll and HR policies to WiFi passwords and common IT issues.

How much time have you spent searching for the answer to a question as simple as, what is the wifi password? Eliminate common work barriers and allow your staff to get the information they need, when and where needed.

Key screens and features

See a Helpdesk and FAQ bot in action

Main Benefits

How would a better Helpdesk & Support system benefit you?

Central point for support
Better access to knowledge
More integrated help desks
Gather support requests
Make answers available 24/7
Reduce workload on support teams
Clarins UK Group, Retail

See how Clarins better connect frontline staff with the documents and resources they're looking for.

What will you build?

Build your own Helpdesks and FAQ bots with The Bot Platform

Easily create your own knowledge assistants and integrate them with Workplace from Meta, Microsoft Teams or any digital communication platform of your choice.

Want to see just how quickly you could get up and running with our platform? Click below to book in a demo and we’ll give you a free trial license to build an onboarding assistant of your own.

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