Helpdesk and FAQs

Support your employees and automate FAQs

According to Interact Source, 19.8% of business time – the equivalent of one day per working week – is wasted by employees searching for information to do their job effectively. IDC data shows that “the knowledge worker spends about 2.5 hours per day, or roughly 30% of the workday”, searching for information.

FAQ Bot allows you to take all the questions your staff might ask and create automated responses that will instantly answer their queries. Questions can be grouped into topics, triggered by keywords and relate to anything – from payroll and HR policies to WiFi passwords and common IT issues.

How much time have you spent searching for the answer to a question as simple as, what is the wifi password? Eliminate common work barriers and allow your staff to get the information they need, when and where needed.

Key screens and features

See a Helpdesk and FAQ bot in action

Easily build your own help desks and knowledge engines that allow staff to quickly fetch answers to questions they may have whenever they need it - whether they be on in an office on a computer, or on the front lines using their mobile device. Automate responses to commonly asked questions and reduce IT tickets being submitted to your help desk teams. If staff need to speak to a specific team or person, you can have those questions automatically routed to the relevant department or individual.

Categorise commonly asked questions into key themes and allow staff to swipe through the most popular queries.

Staff can click buttons to access answers and information, or free type their questions and see content triggered by keywords. The answers can be text based, include images or rich media or link off to supporting documentation on Workplace, Sharepoint or third party support systems. Collect feedback on the relevance of answers and use this to improve the bot over time or add new content.

Main Benefits

How would a better Helpdesk & Support system benefit you?

Central point for support

Better access to knowledge

More integrated help desks

Gather support requests

Make answers available 24/7

Reduce workload on support teams

See more real life solutions

Clarins UK Group, Retail

See how Clarins better connect frontline staff with the documents and resources they're looking for.

What will you build?

See their story

Build your own Helpdesks and FAQ bots with The Bot Platform

Easily create your own knowledge assistants and integrate them with Workplace from Meta, Microsoft Teams or any digital communication platform of your choice.

Want to see just how quickly you could get up and running with our platform? Click below to book in a demo and we’ll give you a free trial license to build an onboarding assistant of your own.

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