At a glance 👀
90% usage rate from new starters at Saga
Used by 47% of existing staff to help with knowledge top-ups
Successfully educated staff on their Workplace experience
The challenge
Saga‘s goal was to improve the skill-set of approximately 1,500 team members and help them to become more efficient and confident in using Workplace from Meta.
Through a meticulous approach, they crafted a comprehensive plan ensuring that every individual not only possessed the necessary tools, but also a strong understanding of Workplace’s functionalities.
The overall objective was to cultivate confidence and efficiency among all employees, facilitating seamless navigation of their roles and unlocking the system’s full potential.
The solutions
Using The Bot Platform, Saga has developed a digital, automated training assistant that assists employees in understanding key technology tools, policies and ways of working.
Click below to explore some of the solutions Saga have built using The Bot Platform
- CECE
CECE acts as a digital assistant, asking employees questions about their user experience of Workplace and then presents them with a series of guides to help.
Key Features:
- Detailed guidance and instructions on using Workplace’s features and functionalities
- Live training sessions
- Support channels
- Visual aids and prompts to support self-learning
- Accessible from any device, at any time
The results
Upon launch, 74% of colleagues read the welcome message and 47% engaged with the bot.
The CECE Training Bot has educated colleagues on how to best control their experience of Workplace, with positive feedback from their workers; “This is a great tool that has helped make useful changes and allowed me to control my Workplace experience and will encourage me to engage with Workplace more.”
Following the success of the training bot, Saga has now gone on to develop a specific Workplace onboarding bot to support their new starters. This bot is now used by 90% of new starters in their onboarding process.
The bots have successfully educated colleagues on how to best control their experience on Workplace and helped their teams engage more effectively with the platform.
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