Key stats and facts
14,000 employees used their onboarding assistant
10,000 employees participating in surveys
100’s of hours saved in repetitive admin time
The challenge
GSK’s first challenge was to find a way to scale and standardise their onboarding processes, without draining their human resources and provide new starters with a comprehensive induction into their systems and procedures, using Workplace from Meta.
Their second challenge was to streamline a large-scale project, transitioning all sites and team members from the company’s old SharePoint platform to the new one. Ensuring that each site completed all the required tasks, at the right time, for a smooth transition.
GSK also needed to survey employees from various regions across the globe in six different languages. They were looking for a way to effectively reach out to users, present the report they were doing a survey on in a comprehensible manner, and encourage their staff participation and feedback sharing.
The solutions
GSK have improved onboarding, project management and workforce engagement by using a suite of automation assistants that have standardised processes and improved accessibility.
Click below to explore some of the solutions GSK have built using The Bot Platform
- Steven
- Mr. Nucleus
- Global Employee Voice
Steven gives a consistent and streamlined onboarding process for new users on the Workplace platform. It serves as a personal guide, ensuring that each employee receives a warm welcome and a comprehensive introduction to the platform. Equipping them with the necessary knowledge to effectively navigate the platform and utilise its features to their fullest potential.
Key Features:
- Detailed guidance and instructions on using Workplace’s features and functionalities
- Live training sessions
Support channels - Visual aids and prompts to support self-learning
- Accessible from any device, at any time
Mr. Nucleus was specifically designed to facilitate the transition from the old SharePoint platform to the new one. Its primary function was to communicate with site owners and provide them with important information regarding tasks they needed to complete at various stages of the project.
Key Features:
- Targeted, timely messages – ensured site owners stayed on track with their tasks
- Reviewing reports – sent directly via links
- Checklists – easily accessible for site owners to keep referring to
- Learning materials – signposting to relevant guidance or information on the transition
- Feedback function – for site owners to rate the performance and give feedback.
GSK developed a bot to conduct a survey, aiming to engage employees from various regions across the globe. To ensure accessibility, they prepared the bot’s responses in six different languages: English, German, Italian, Portuguese, Chinese, Spanish, and French.
Key Features:
- Ensures accessibility and fostering inclusion
- Gathers insights from a broader range of perspectives
- Encourages active participation
- Provides a more comprehensive understanding of the company
- Presents the survey results in a more comprehensible manner.
The results
Since the launch, Steven the Onboarding Assistant has sent 41,000 messages and has seen 14,000 people interacting and engaging with the bot.
Steven has also provided invaluable advantages to the company, including;
Saved Time & Resources
Steven has saved time and resources by automating the repetitive and routine tasks involved in welcoming new employees and introducing them to the platform. This has freed up human resources to focus on more complex or specialised aspects of onboarding.
Onboarding Consistency
Steven ensures consistency in the onboarding experience. The information provided remains the same for every user, as such there is a standardised and reliable introduction process.
Smoother Onboarding Experience
Steven allows new starter support to be available 24/7, providing instant access to guidance for new users at any time, whenever they need it. This has contributed to a smoother onboarding experience.
Reliable Remiders
The presence of Mr. Nucleus proved invaluable during the Sharepoint project, especially for site owners who may have overlooked or failed to respond to emails or other forms of communication.
- Served as a reliable reminder of tasks to be completed
- Allowed site owners to conveniently refer back to their list of tasks whenever needed
- Easy access to centralised information about the transition
The bot played a crucial role in ensuring the smooth execution of the project and keeping site owners engaged and accountable.
Increased Engagement and Participation
GSK’s Results Survey bot was able to reach 58,822 users and almost 10k people took part in the survey. Their approach allowed GSK to gather insights from a broader range of perspectives, enriching the data they had already collected and providing a more comprehensive understanding of their team.
Here's what they say
“The platform is very user friendly and it requires none or hardly any training to get started with building your bots! I loved the opportunities it brought and how the software proactively suggests bot ideas and develops ready-to-use templates that allow you to set up bots in minutes”.
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