Instantly provide answers to questions from your staff and workforce, no matter the time or day.


How quickly do you respond to FAQs and help desk requests?

FAQ Bot allows you to take all the questions your staff might ask and create automated responses that will instantly answer their queries. Questions can be grouped into topics, triggered by keywords and relate to anything – from payroll and HR policies to WiFi passwords and common IT issues.


Here's how FAQ Bot can help your company

Automate FAQs

Create an automated and continually improving depositary of information.

Empower employees

Avoid disruption and remove potential blockers for staff.

Always on

Enable your workforce to instantly get answers, no matter the time or day.

Front house support

Store your core company information in one, easily accessible location.

Reduce IT tickets

Reduce the amount of simple IT support requests and free up your teams to focus on more important tasks.

Grow over time

See questions the bot doesn’t have answers to and add them over time.

Other benefits

Instant access

Access the responses instantly and download the results.

Automated experience

Automatically communicate with and hear from your staff.

No coding required 

Use pre-built templates and an easy-to-use CMS.

Help and Support

A team of experts ready to help you build the best bots possible.

Analytics and tools

Data, optimisation, compliance management and more.

99.9% uptime SLA

Have peace of mind about your technology solutions.

Part of The Bot Platform's suite of Workplace Bots

Trusted by some of the world’s largest brands and organizations

Benefits of bots


Instantly reply to your employees, automate repetitive tasks and FAQs and handle large volumes of requests 24 hours a day, 365 days a year.

Familiar UI

Capitalize on the ease of use and familiarity of conversational design on platform agnostic channels that can be experienced across desktop and mobile.


Communicate at scale through a conversational and 1-to-1 medium and develop bespoke, personalized message interactions with your specific audiences.

Want to learn more?

Let's talk about how your business or organization can benefit from bots and automation on Workplace by Facebook.