Before using bots, LeadingAgile team members used to handle the entire onboarding process manually.

Employees would literally copy and paste content from a word document every morning into Workplace Chat, turning this into a repetitive and repeatable task. The number of messages and information employees were receiving would be cut down due to the amount of time this took, meaning the information presented to staff members in each training cycle was different and sometimes fragmented.

This entire process halted the productivity of the employees managing the program, and ultimately slowed down the onboarding process and reduced the impact for those receiving the content.

Now, using bots and automation on Workplace, what used to take half a work day, every day, to complete, now only takes half a day a month.

The logistics of the program have significantly improved and the content experience for each employee is the same every cycle. The full program is set-up in less than a day and staff don’t have to touch it again until the next program four weeks later.

Since the bot runs at a certain cadence, the quality of the deliverables also improved. Staff can now send out as much content and messages to those in the onboarding program whenever they want, leaving their internal comms team more time to focus on other projects and the users getting a better experience.