The staff at Honest Burgers – or family as they like to call it – operate under the values to strive for simplicity, be uncompromising on quality, work collaboratively, and champion old school hospitality. Every single one of those values can be seen in those who stand behind a desk to those who stand behind a grill.
To keep this family running like the tight-knit and efficient machine they are, Honest Burgers has been able to leverage Workplace from Facebook and The Bot Platform to create a suite of automated tools available to everyone within their organization.
As a pioneer of Workplace, Honest Burgers is one of those companies who understand what tools and features to leverage for specific projects or tasks. When we first sat down to chat about the future of bots at Honest Burgers, they were looking for bots to aid in personalized learning, as well as manage surveys and send out important broadcasts.
While most of our customers come to us with a use case or two, Honest Burger bot builders Dub Lee (Learning Architect) and Daniel Davis (Engagement and Communication Manager) quickly became champions of the platform and created a suite of Workplace solutions for their team of 700+ to leverage every day and during times of crisis, like the current COVID-19 pandemic.
Like a lot of other restaurant brands the COVID-19 pandemic brought a wave of unforeseen difficulties and endless hurdles to jump. Always up for the challenge, Dub and Dan were able to create multiple bots and update the flows on ones they were already using to help address their immediate business and communication needs.
Two of their frequently used bots – Honest Collaborator and Honest College – became one of the main vehicles for communication around COVID-19 and performed multiple functions:
During this difficult time, the worst thing that could happen is someone shows up to work and they were sick. In order for the UK and the rest of the world to focus on flattening the curve, proper communication around sick leave and sick pay during this time is top of mind for employees.
To prepare for the next phase of COVID-19 in the UK, Dub and Dan built a bot using The Bot Platform to inform team members how much SSP (statutory sick pay) and enhanced sick pay they would be receiving for the time they are off work. Users were able to check how much they would receive on a weekly basis so they could plan financially for their situation ahead of pay day.
This bot also allowed General Managers to report sickness instead of having to call or direct message Area Managers. Managers and executives were able to track who had become sick, who was self-isolating, and enabled them to quickly prioritize which locations could be open or which needed to be closed if there weren’t enough staff.
On top of informing team members on their sick pay, this bot also nudged staff toward learning and development content to ensure personal development doesn’t get lost in the midst of this pandemic.
Arguably the largest business impact Honest Burgers saw from using bots on Workplace was the ability to keep their community a family during a time of crisis. Alongside COVID-19 communication and operations, Honest Burgers has seen improved internal processes, enhanced collaboration between office staff and frontline workers, and improved their learning and development system.
Honest Collaborator has resulted in cost savings and efficiencies with event communication and ticket management, while Honest College resulted in a 100% compliance completion rate that allowed them to successfully reopen restaurants in just six days – a goal that had never been achieved through traditional e-learning.
How Countdown are using bots to communicate with frontline workers and increase engagement on Workplace.
How Clarins UK Group, are using bots on Workplace to increase productivity and better connect with their employees.
How bots on Workplace helped Dixons Carphone involve 24,000 colleagues in defining their new corporate values.