Ennismore

How Ennismore are using Workplace and bots to transform internal communication and collaboration.
Project Objective:

Improving internal comms

Client:

Ennismore

Project Completion:

November 2018

PROJECT OVERVIEW

Transforming company wide comms, with Workplace and bots

After adopting Workplace to help transform communication throughout the organisation, Ennismore were looking for a platform they could use to easily build and launch bots without the need for any developers or tech resources. Using The Bot Platform, they’ve been able to launch a breadth of bots helping to increase workforce engagement, collaboration and productivity.

The challenge

After launching Workplace by Facebook to help connect their workforce and transform the way they were communicating across the organisation, Ennismore, a London based owner and developer of unique properties and experiences around the world, were looking to use bots to increase engagement and further customise and better their employee’s Workplace experience.

Ennismore already had ideas for how bots could help increase productivity and automate existing processes. What they needed was a platform that would empower them to easily and quickly build their own bots without the time and cost implications of relying on a third party agency or development house.

The solutions

Using The Bot Platform, Ennismore have built and launched a number of bots, from those that encourage learning and development or participation in company programs, to bots that are automating internal processes and workflows.

The Switch it Up bot enables staff to apply for a temporary job swap with another employee doing a similar role at another location around the world. The bot eliminates all the paperwork and much of the admin that came before, as well as being a very convenient and intuitive channel for the application process. Since the bot was launched, Ennismore have seen a sharp increase in applications.

This bot highlights core company values and allows staff to nominate their colleagues for employee of the month. Historically, people would write down the person they want to vote for and pop it in a postbox in the hotel management office. This was took up more time than necessary for our staff and resulted in lots of admin manually going through the forms. Using the Ennismore Hero bot, staff can now submit their vote whenever and from wherever they are.

Previously, staff who were travelling for work needed to fill out a form and send it to various people for sign off. This process is now automated via a bot that collates the employee’s travel and accommodation needs and posts this to a private group on Workplace managed by the Revenue and Reservations team to action the booking.

The superbly named, Hammertime, is a time tracking bot that helps Ennismore’s design team to complete timesheets, and then automatically allocates their time to the relevant department. Historically, a form was completed to log the time, from which the data was manually entered into an Excel sheet for reporting. Now, thanks to the Hammertime bot, at 5pm each workday the design team are automatically sent a message that asks which project they’ve worked on, the task and how many hours were spent on it. The information is then sent to a Google Sheet via a Zapier webhook. This has saved a huge amount of time and admin for the project managers of the graphics team, and Ennismore are in the process of rolling it out to other departments too.

This bot allows managers to log when someone on their team hands in their notice. The information is added to a Google Sheet and sent to key departments including the global HR team and IT support who ensure the accounts are correctly deactivated on their last day. The bot also sends the leaver an exit interview, stores the answers in a central location on G Drive and then notifies the HR team once it’s been completed.

Ennismore have also used bots to automate training and development. Through the ‘Discover your best self’ bot, staff can now check what’s coming up on the training calendar, request a slot to attend, and check in when they arrive to confirm their attendance. Using the broadcast feature staff are also informed about new or relevant training, and sent reminders before sessions start.

With bots, you can create your own tools and features and really personalize the experience your staff are having. Bots allow you to make Workplace yours.
Marcos Eleftheriou
Head of Culture and Internal Comms

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