Over the last 12 months, we’ve witnessed the many ups and downs of AI-infused bots. It has been impossible to go even a week without some major AI update or fumble, and we’ve been cautiously watching these revisions and glitches play out.
We’ve been learning and researching, biding our time until we decided it was the perfect opportunity to give The Bot Platform a major AI Upgrade. We took our time as we wanted to make sure that our AI offering protected our customers from avoiding pitfalls such as these:
🤐 DPD has disabled part of its online support chatbot after it swore at a customer
😵💫 Air Canada’s chatbot hallucinated an answer inconsistent with airline policy
🫣 A Chevrolet dealership’s bot offered to sell someone a 2024 Chevy Tahoe for a dollar
We know there’s an appetite for AI-powered bots, but also a healthy amount of concern about AI being manipulated into providing inaccurate information. This was demonstrated in our latest EX Report, when over 40% of respondents confirmed that they already use ChatGPT at work, however, 50% of the same respondents had concerns about AI Tools.
Well, don’t worry – our new integration with Azure OpenAI gives you the advantage of AI without relinquishing complete control to the robots.
Introducing The Bot Platform’s AI Integration
Yes – you read that correctly. AI is now part of The Bot Platform, in the form of an amazing new native Azure OpenAI integration that can easily be added to any bot or message flow.
Not only does it work like a charm, but it’s also a much safer and more controlled way for companies to put AI to work within their organisations.
Why is it so much safer to explore AI with The Bot Platform? Here’s why…
🔐 The bot will retrieve answers from documents you have uploaded to an index in Azure
👋 Can easily be set-up so that users always know when they’re interacting with AI
💬 After the AI bot has answered a query, users can give feedback and either ask AI more questions or close the AI chat and continue with standard messaging.
Use cases include FAQs, Help Desks, Company Handbooks, HR policies – or any form of information you want to make accessible to your staff. And the best bit – there’s no need to turn this information into individual messages. Simply upload the data source to your company’s Microsoft Azure environment, and our AI integration will do the rest!
We believe the best application for AI may be one that ensures a degree of control and oversight from a human, while also ensuring any AI-created responses are clearly labelled and any disclaimers mentioned. That’s why we have created our AI integration with The Bot Platform, to give you the best of both worlds, as it’s clear that embracing AI is crucial for staying competitive among peers, and failing to adopt it could result in falling behind.
Interested in getting started with The Bot Platform? Get in touch today if you’d like to explore The Bot Platform’s exciting new AI Integration.
