Cookie policy 
Privacy policy
Effective date: 13 February 2023
This Privacy Policy describes how The Bot Platform collects, uses and discloses information and the choices that you have with respect to information collected.
When we refer to The Bot Platform we mean the entity that acts as the data controller or processor of your information, as explained in more detail in the “Identifying the Data Controller and Processor” section below.
This Privacy Policy applies to The Bot Platform’s online productivity tools and platform, including thebotplatform.com and associated websites (collectively the “Websites”) and other interactions (e.g. customer service enquiries, use of customer bots, etc.) you may have with The Bot Platform. If you do not agree with the terms, please do not access or use the services, websites or any other aspect of The Bot Platform’s business.
This Privacy Policy does not apply to any third-party applications or software that integrate with The Bot Platform services (“Third-Party Services”), or any other third-party products, services or businesses. In addition, a separate agreement governs delivery, access and use of the Services (the “Customer Agreement”), including the processing of any messages, files or other content submitted through Services accounts (collectively “Customer Data”). The organisation (e.g. your employer or another entity or person) that entered into the Customer Agreement (the “Customer”) controls configuration of their bots and any associated Customer Data. If you have any questions about specific bots or privacy practices, please contact the Administrator or Customer of the bot in question.
Our service may contain links to other websites. While we make every effort to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by those websites.
The Bot Platform may collect and receive Customer Data and other information and data (“Other Information”) in a variety of ways:
Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively “Information”). However, certain information is collected automatically and if some Information, such as bot configuration or user-attribute data is not provided, we may be unable to provide the Services.
The Websites utilise selected third party tools to improve our audience and user tracking capabilities. This data is used to enhance our product offering and marketing effectiveness. For more information on the services we use, see below:
The Bot Platform will retain Customer Data in accordance with our data retention policies, unless otherwise agreed , including any applicable terms in the Customer Agreement and the Customer’s use of Services functionality, and as required by applicable law.
The deletion of Customer Data and other use of the Services by the Customer may result in the deletion and/or deidentification of certain associated Other Information.
The Bot Platform may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy. This may include keeping your Other Information after you have deactivated your account for the period of time needed for The Bot Platform to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce our agreements.
Customer Data will be utilised by The Bot Platform in accordance with the Customer’s instructions, including any applicable terms in the Customer Agreement and the Customer’s use of Services functionality, and as required by applicable law.
The Bot Platform is a Processor of Customer Data and the Customer is the Controller. The Customer may, for example, use the Services to grant or remove access to a bot, assign roles and configure settings, access, modify, export, share and remove Customer Data and otherwise apply its policies to the Services.
The Bot Platform uses Other Information in furtherance of our legitimate interests in operating our Services, Websites and business. More specifically The Bot Platform uses Other Information:
If Information is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, The Bot Platform may use it for any business purpose. To the extent Information is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as “Personal Data.”
Customers determine their own policies and practices for sharing and disclosure of Information. The Bot Platform does not control how they or any third parties choose to share or disclose Information.
The Bot Platform takes security of data very seriously. The Bot Platform works hard to protect information that you provide from loss, misuse and unauthorised access or disclosure. These steps take into account the sensitivity of the information we collect, process and store and the current state of technology.
The Bot Platform has received internationally recognised ISO27001, ISO27017 and ISO27018 certifications for our Information Security Management System. Given the nature of communications and information processing technology, The Bot Platform cannot guarantee that Information, during transmission through the internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others.
To the extent prohibited by applicable law, The Bot Platform prohibits the use of our services or websites by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.
Should Customer Data be collected by the Customer via a platform that permits users under the age of 16 (e.g. Facebook Messenger) then it is the responsibility of the Customer to ensure that applicable laws regarding consent are followed correctly.
We may occasionally update this Privacy Policy. When we do we will revise the “effective date” at the top; please ensure that you frequently check this Privacy Policy for any updates. If we make changes that materially alter your privacy rights, The Bot Platform will provide additional notice, such as via email or through the service. If you disagree with the changes to this Privacy Policy you should contact customer support to discuss deactivation of your account.
Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their Personal Data. Subject to any exemptions provided by law, you may have the right to request access to Information as well as to seek to update, delete or correct this Information. You can usually do this using the settings and tools provided in your account. If you cannot use the settings and tools, contact customer support for assistance.
To the extent that The Bot Platform’s processing of your Personal Data is subject to the General Data Protection Regulation (GDPR), The Bot Platform relies on its legitimate interests, described above, to process your data.
Data protection law in certain jurisdictions differentiates between the “Controller” and “Processor” of information. In general, the customer is the Controller of customer data. In general, The Bot Platform is the Processor of customer data and the controller of Other Information.
The section describes the actions you can take to change or limit the collection or use of your information.
Cookies and Related Technologies. You can choose to decline cookies through your browser settings. However, if you decline cookies, you may not be able to use many parts of our services that rely on being logged in.
Closing Your Account. If you wish to close your account, please contact customer support.
Complaints. We are committed to resolving valid complaints about your privacy and our collection or use of your personal data. For questions or complaints regarding our data use practices or Privacy Policy, please contact us at security@thebotplatform.com.
The Bot Platform regards the lawful and correct treatment of your personal information as important to our success and to maintaining the confidence of our Customers. We ensure that our organisation treats personal information lawfully and correctly and is committed to the protection of it. To this end we fully endorse and adhere to the principles set out in the General Data Protection Regulation (GDPR).
In particular, without your consent or first amending this Privacy Policy to reflect any change in our usage of personal information:
If you have questions regarding this policy or our handling of your personal information, please contact us at security@thebotplatform.com. We will promptly address your concern and strive to reach a satisfactory resolution.
