Ripple, named after its ability to create a “ripple effect” across the large organization, was built as an employee recognition program aimed to encourage peer-to-peer nominations, promote corporate values/behaviors, and automate their current process.
When a staff member is ready to submit a recognition, they simply open Ripple in their chat window and answer the prompts provided by the bot. The bot takes them on a guided experience where they provide information on the staff member they are nominating, focusing on the staffer’s actions. They describe how these actions represent company values, help the business, and inspire others. The bot then posts this recognition into a Workplace group for other staff members to engage with. Nominees can see the full written and detailed submission and the nominators can feel good knowing their message has been shared. This Workplace Group has become a constantly updated pool of positivity and staff will regularly go to look at new nominations posted and share the good vibes from colleagues’ activities.
In addition to posting submissions to a group on Workplace, the bot also adds the votes to a spreadsheet using The Bot Platform’s webhook functionality and a Zapier integration which updates a Google Spreadsheet in real time. At the end of each quarter, an “Impact Awards” panel, comprised of staff from each global region and representing every seniority level within the organization, reviews all the votes and selects those they deem worthy of an Impact Award.
WW announces the winners of the Impact Awards for both their corporate and field workers at their All Company meetings. These awards are then broadcast to the company through the Workplace live function to promote each of the winners and to show staff the importance of their nominations.
With Ripple, WW staff are able to not only recognize their colleagues and peers, but also create a sense of a connected global community living the company’s values in real life and going above and beyond to help their coworkers and customers.