the_bot_platform_libby_iPhoneX_screenshot

The Intelligent On Demand Knowledge Assistant That Makes Your Company Information More Accessible Than Ever Before.

Join the beta today

Meet your new automated colleague

Libby Is An Intelligent Assistant On Workplace By Facebook That Saves Your Employees Time And Boosts Productivity By Automatically Replying To Their Questions and requests with the relevant information, whether it be about HR policies, operational issues or access to thought leadership.

Here’s how Libby can help your organisation

Save time & increase productivity

Most employees spend about 15% of their days navigating legacy systems and trying to find commonly searched for information. Libby automates those tasks for employees so they can focus their time elsewhere.

Available 24/7

Libby is an always-on chatbot that’s available at any time of the day. This enables your employees to get information whenever they need it, while taking pressure away from your helpdesk team.

Accessible across platforms

Libby can be accessed from any device, whether on the go from a mobile or in the office on your computer, directly from Workplace by Facebook.

Adapts to your company’s needs

Using Human Assisted Intelligence, Libby is trained over time and adapts to the specific needs and requests from your employees.

Other commonly asked questions

Do I need to be able to code?

Nope! We use a simple visual builder that allows you to onboard Libby quickly without the need for any coding or programming.

How long does it take to set up?

Getting Libby started is extremely simple and takes minutes. Once up and running, Libby is trained over time and adapts to the needs of your employees.

What makes Libby intelligent?

Some people call it Artificial Intelligence, we prefer to call it Human Assisted Intelligence. Libby learns with every message it receives. If Libby is ever unsure how to answer a request it will notify the tool owner to ask what the answer is. Once the answer has been added it will then reply to the original employee and store the answer in Libby’s memory for future use.

Additionally, each time Libby answers a query it ask for feedback, allowing you to improve Libby over time and make sure data is kept up to date.

How secure is my information?

We take security and privacy extremely seriously. If you use Libby your data is fully secure. If you want to learn more about our data privacy policy and GDPR compliance you can check out our corporate compliance documentation.

How much does it cost?

Right now we’re offering Libby for free to organizations and companies using Workplace by Facebook. Our plan is to start charging in the near future so the earlier you sign up to the free beta the better!

Who else is using Libby?

Come join the Libby User Community Multi Company Group over on Workplace by Facebook to connect with the team and other users to find out how best to put Libby to work.

Why is Libby called Libby?

Libby’s founding purpose was to be an automated library of information that employees and stakeholders could interact with whenever they wanted. We chose Libby because we thought it was a friendly and approachable spin on the word ‘library’. Larry didn’t have quite the same ring to it.

Trusted by some of the world’s largest brands and organizations

Benefits of bots

Automation

Instantly reply to your customers, fans or employees, automate repetitive tasks and FAQs and handle large volumes of requests 24 hours a day, 365 days a year.

Familiar UI

Capitalize on the ease of use and familiarity of conversational design on platform agnostic channels that can be experienced across desktop and mobile.

Personalization

Communicate at scale through a conversational and 1-to-1 medium and develop bespoke, personalized message interactions with your specific audiences.

Reach & Engagement

Reach billions of people all over the world, whether they’re at home or on the go, and enjoy high read and engagement rates.

Monetization

Generate revenue and sales by turning your bot into a social commerce channel or improve productivity and save costs.

Analytics

Monitor how your users interact with your bot, analyze engagement trends over time and optimize accordingly.

Want to learn more?

Let's talk about how your business or organization can benefit from bots on Messenger and Workplace by Facebook.

Get in touch today!