Crisis Support bot

Ensure your workforce is kept up to date on key company announcements and policies during times of crisis, link to helpful resources and send broadcasts to all or specific groups of staff - directly within Workplace from Facebook.


An automated support system aimed to help you in times of crisis

As COVID-19 continues to dominate headlines, disrupt events and impact many aspects of life, workers are understandably concerned about how it could affect them, their colleagues, family and friends. And with there being increasing sources of unofficial news and information about Coronavirus, it’s important for companies to have an easy and fast way to reach and reassure their staff.

Using Workplace from Facebook you can create an automated support system that allows you to reach staff with important updates, provide links to useful materials and recommend trusted sources of news and information. Include relevant hygiene information that’s specific to frontline staff or office based workers, track travel and create automated alerts for managers, HR and crisis management teams.

Here's how a crisis management bot can help your company

Point to official sources of truth

Link to company policies and materials

Broadcast to all or specific groups of staff

Include helpful hygiene tips and information

Track any work or leisure related travel from staff

Automatically alert managers and crisis management teams

Other benefits

Instant access

Allow employees to instantly access training materials, 24/7.

Automated experience

Automatically remind users to finish incomplete training.

No coding required 

Intuitive CMS allows anyone to build and manage their bot.

Organisation wide

Quickly roll out training across an entire organisation.

Schedule training

Set up alerts and automatically schedule future training.

99.9% uptime SLA

Have peace of mind about your technology solutions.

Part of The Bot Platform's HR Ecosystem

Manage your entire staff lifecycle using pre-built bots like New Starter Bot, Vacation Bot, Rota Bot, Scrum Bot, Training Bot, Management Training Bot and Executive Potential Bot.

Trusted by some of the world’s largest brands and organizations

Benefits of bots


Instantly reply to your customers, fans or employees, automate repetitive tasks and FAQs and handle large volumes of requests 24 hours a day, 365 days a year.

Familiar UI

Capitalize on the ease of use and familiarity of conversational design on platform agnostic channels that can be experienced across desktop and mobile.


Communicate at scale through a conversational and 1-to-1 medium and develop bespoke, personalized message interactions with your specific audiences.

Want to learn more?

Let's talk about how your business or organization can benefit from bots and automation on Workplace by Facebook.