How will bots benefit your retail company?

From frontline staff to back office and HQ, retail companies around the world are looking for ways to share information more efficiently, collaborate more intelligently, connect staff more effectively and, ultimately, transform the employee and customer experience.

How can a Workplace bots help retail companies?

Build a shared culture

Connect dispersed teams

Empower staff with technology

Enable better collaboration

Transform the way they connect

Increasing retail staff engagement and productivity

Using next-generation technology such as bots on Workplace, retailers can create their own tools that transform the way they connect their stores, people, and processes. These automated experiences facilitate shift swapping, staff recognition, training and development, answering FAQs, inventory management, sharing frontline knowledge, onboarding programs for new starters, and much more.

Why retailers are using bots and Workplace

Workplace helps retailers open up real-time and two-way conversations. Frontline staff in depots, warehouses, and factories use features like Workplace groups to swap shifts, stay in touch, manage stock, speed up recalls and build stronger and more open relationships with managers and colleagues in other locations, corporate offices and HQs.

Which Workplace bots are being used by retailers?

Using bots and automation tools on Workplace by Facebook can help supercharge how your staff are able to connect, collaborate and be more productive at work. Some popular bots being used by retailers on Workplace are:

Staff recognition programs

Improve culture with peer recognition programs

According to research by Glassdoor, organizations with a strong onboarding process improve new hire retention by 82 percent and productivity by over 70 percent. Gallup found that 88% of organizations don't onboard well and HCI found that of those that do onboard new starters, most only focus on week 1 of onboarding.

Using our new starter bot, retailers can create bespoke onboarding programs tailored to different retail roles and functions, provide company introductions and training materials and check in with staff over time. This way, whether staff are based in an office, working in a store, at a factory or on the field, you can be sure they’re able to get up to speed as quickly as possible.

Crowdsourcing ideas

Gather knowledge and ideas from frontline staff

98% of business leaders agree that ideas should come from everyone although just 62% report seeing it happen, and only 45% of frontline workers share their ideas with senior team members.

By using bots on Workplace, retail companies can easily allow staff to send feedback, knowledge and ideas back to HQ. This could be feedback frontline staff are getting from customers, recommendations and suggestions to help back office teams innovate faster and improve the customer experience at the front line. Ideas can then be posted to a group on Workplace, sent to specific team members or saved and downloaded as a spreadsheet.

Onboarding and training

Onboard new permanent and temp retail staff

According to research by Glassdoor, organizations with a strong onboarding process improve new hire retention by 82 percent and productivity by over 70 percent. Gallup found that 88% of organizations don't onboard well and HCI found that of those that do onboard new starters, most only focus on week 1 of onboarding.

Using our new starter bot, retailers can create bespoke onboarding programs tailored to different retail roles and functions, provide company introductions and training materials and check in with staff over time. This way, whether staff are based in an office, working in a store, at a factory or on the field, you can be sure they’re able to get up to speed as quickly as possible.

Trusted by some of the world’s largest brands and organizations

Other benefits of bots and automation

Instant access

Allow employees to instantly access your bots, 24/7

Automated experience

Automatically remind users to finish incomplete tasks

No coding required

Intuitive CMS allows anyone to build and manage their bot

Schedule broadcast

Set up alerts and automatically schedule future broadcasts for check-ins

Organisation wide

Quickly roll out your bots across an entire organisation

99.9% uptime SLA

Have peace of mind about your technology solutions

Want to see how your retail organization could be benefiting from bots on Workplace?