Helpdesk and FAQs

Create an automated knowledge bank that lives directly in Workplace. Store your core company information in one, easily accessible location, split FAQs into popular categories and topics, and enable your workforce to instantly get answers, no matter the time or day. 

How can a FAQ bot help you?

Automate FAQs

Empower employees

24/7 accessibility

Front house support

Reduce IT tickets

How quickly do you respond to FAQs and help desk requests?

Having a meeting in Conference Room B and need a phone number, want to know how to connect to a printer or looking for the wifi password? This bot is for you!

FAQ Bot allows you to take all the questions your staff might ask and create automated responses that will instantly answer their queries. Questions can be grouped into topics, triggered by keywords and relate to anything – from payroll and HR policies to WiFi passwords and common IT issues.

Support your employees and automate FAQs

How much time have you spent searching for the answer to a question as simple as, what is the wifi password? Eliminate common work barriers and allow your staff to get the information they need, when and where needed.

Other benefits of bots and automation

Instant access

Allow employees to instantly get answers to their questions, 24/7

Automated experience

Continually improve by creating a depositary of information

No coding required

Intuitive CMS allows anyone to build and manage their bot

Create a knowledge hub

Store your core company information in one, easily accessible location

Organisation wide

Quickly roll out your FAQ bot across an entire organisation

99.9% uptime SLA

Have peace of mind about your technology solutions

Trusted by some of the world’s largest brands and organizations

Interested in learning more? Drop us a line and let's chat.