DFS

Automating internal communication at DFS

How DFS are using The Bot Platform to automate internal communication and improve collaboration.

Key stats and facts

33% increase in survey responses

No staff time involved in sending follow ups or reminders.

Average response time only 5 minutes

The challenge

With thousands of staff already communicating with each other on Workplace from Meta, DFS were looking to explore how digital assistants could help streamline internal communications between all departments of the business, from HR to help desks. DFS needed a platform that was easy to use and that could scale reliably, that’s where we come in!

The solutions

Using The Bot Platform, DFS deploy multiple bots, ranging from those related to company culture through to knowledge banks and FAQ automation.

Click below to explore some of the solutions DFS have built using The Bot Platform

The Value Bot
The Finance Bot

The Value Bot

The first bot DFS rolled out using The Bot Platform was designed to gain staff feedback on how DFS should craft its corporate values. The digital assistant would ask staff members a series of open and closed questions to gain quantitative and qualitative feedback.

The results from this bot driven research then helped DFS’ management team, who were able to easily see how everyone in the company felt about the organization.

The Finance Bot

With the Value Bot proving a success, DFS decided to create another bot that could handle the repetitive queries related to finance that were having to be manually responded to every day.

The Finance assistant was created with the most common questions the finance team would receive and is continuously being improved upon.

Business impact

With just one broadcast message, DFS were able to surpass their previous survey methods by 33% while the majority of responses were also received within 5 minutes of the broadcast being sent. This led to both a larger number of responses from staff as well as a much quicker response time, and because the survey was automated, no staff time was involved in sending follow ups or reminders.

Giving staff a voice and asking them to share their feedback with central teams has had a knock on impact on culture too, with 82% of DFS’s 3600 employees agreeing that Workplace allows them to make a valuable contribution at work.