DFS

Automating internal communication at DFS

How DFS are using The Bot Platform to automate internal communication and improve collaboration.

Key stats and facts

33% increase in survey responses

No staff time involved in sending follow ups or reminders. 

Average response time only 5 minutes

The challenge

With thousands of staff already communicating with each other on Workplace by Meta, DFS were looking to explore how bots could help streamline internal communications between all departments of the business, from HR to help desks. DFS needed a platform that was easy to use and that could scale reliably.

The solutions

Using The Bot Platform, DFS are deploying multiple bots ranging from those related to company culture through to knowledge banks and FAQ automation.

Click below to explore some of the solutions DFS have built using The Bot Platform

Business impact

With just one broadcast message, DFS were able to surpass their previous survey methods by 33% while the majority of responses were also received within 5 minutes of the broadcast being sent. This led to both a larger number of responses from staff as well as a much quicker response time, and because the survey was automated, no staff time was involved in sending follow ups or reminders. 

Giving staff a voice and asking them to share their feedback with central teams has had a knock on impact on culture too, with 82% of DFS’s 3600 employees agreeing that Workplace allows them to make a valuable contribution at work.

Here's what Lauren has to say

Lauren Kent

It was really good to work with The Bot Platform. The webinar really helped and their customer support was super responsive.

Lauren Kent
DFS - HR Social Content & Engagement Coordinator

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