Why are businesses so keen on using chatbots? Instant engagement with customers is key, as is the ability to communicate at scale and, hopefully, resolve relatively simple queries without human intervention.
Want to know if bots suit your industry, and how you should build, test, and optimise your bots? In this week's Earnworthy growth podcast, our head of Workplace and Media Grant Heinrich discusses ROI, planning, metrics and case studies for consumer and Workplace bots.
"After using The Bot Platform for Axwell /\ Ingrosso and seeing how easy it is to use, we decided to move over Bastille’s Messenger bot away from our previous system. The customer service has been super and we have a real sense of collaboration in regards to trying and testing new things, and we look forward to having more bots with them in the future."