By using The Bot Platform DFS were able to easily build and launch a survey tool to get input on corporate values from their staff. The bot was simple and easy to use, as well as being accessible to all employees – whether they be on mobile or desktop.
With just one broadcast message DFS were able to surpass their previous survey methods by 33% while the majority of responses were also received within 5 minutes of the broadcast being sent. This led to both a larger number of responses from staff as well as a much quicker response time, and because the survey was automated no staff time was involved in sending follow ups or reminders.
Giving staff a voice and asking them to share their feedback with central teams has had a knock on impact on culture too, with 82% of DFS’s 3600 employees agreeing that Workplace allows them to make a valuable contribution at work.