The first bot DFS rolled out using The Bot Platform was designed to gain staff feedback on how DFS should craft its corporate values. The bot would ask staff members a series of open and closed questions to gain quantitative and qualitative feedback. The results from this bot driven research then helped DFS’ management team who were able to easily see how everyone in the company felt about the organisation.
With the Value bot proving a success, DFS decided to create another bot that could handle the repetitive staff queries related to finance that were having to be responded to manually every day. The Finance bot was created with the most common questions the finance team would receive and is always being built upon.
After deploying two successful bots in quick succession using The Bot Platform, DFS is now working on a suite of bot experiences that can solve various workforce queries and drive internal knowledge sharing.