Customer Success Manager​

Are you an enthusiastic and energetic Customer Success Manager (CSM) with a passion for building and maintaining relationships with others? If so, we want to talk!
Job description

The Bot Platform is a high growth software company with offices in the UK, USA and Canada. Companies use our platform to build their own bots, applications and automation tools that improve staff productivity, engagement and operational efficiency. Customers include Booking.com, WW (Weight Watchers), Honest Burgers, Samsung, ViacomCBS, and many other global brands who use enterprise communication software such as Microsoft Teams and Workplace from Facebook.

You’ll be responsible for welcoming new customers, managing the relationship over time and driving their understanding and usage of our platform to ensure they’re getting the maximum value possible from our software.

You’ll work closely with other colleagues in CX, marketing, sales and product teams to help us deliver the best experience possible for our customers. Oh, and we hope you’ll have a lot of fun along the way too!

This is a 100% remote, full-time position but candidates must reside within the UK.

Sound good? Then read on and say hi!

Experience required
Responsibilities & Must-haves

Tools we use

We’ve been a remote working company from before it was cool, or mandated, by the craziness that was 2020.

That’s because we believe that people can be productive from wherever they are, so long as they have the right tools and equipment to enable them to work to their best abilities.

Gmail

Workplace from Facebook

Microsoft Teams

HubSpot

Phabricator

Zoom

Intercom

Google Drive

WordPress

Perks and benefits

Join an award winning team that get on like family

Mandatory vacation policy – enjoy your time off

Gain share options so you work with us, not for us

Worldwide travel available (but not necessary)

Flexible hours and remote working opportunities

Access to our platform and the ability to create your own tools

Competitive salary for your position

Employee development & eduational opportunities

We want to hear from you!

Want to work at an exciting technology start-up with big ambitions, a fun culture, awesome customers and a world renowned team?

Click below to apply using our recruitment bot or send your CV to careers@thebotplatform.com