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Customer Success Manager

Are you an enthusiastic and energetic Customer Success Manager with a passion for building and maintaining relationships with others? If so, we want to talk!
About this position

The Bot Platform is a high growth software company with offices in the UK and USA. Companies use our platform to build their own bots, digital assistants and automation tools that improve staff productivity, engagement and operational efficiency. Our customers include, WW, Honest Burgers, Coca-Cola, Clarins, Ennismore and many other global brands who use enterprise communication software such as Microsoft Teams and Workplace from Meta.

As a Customer Success Manager, you’ll be responsible for welcoming new customers, managing the relationship over time and driving their understanding and usage of our platform to ensure they’re getting the maximum value possible from our software. You’ll also be helping to generate new, topical and relevant bot solutions or templates that would be useful to our existing and future customers.

You will work closely with other colleagues in CX, marketing, sales and product teams to help us deliver the best experience possible for our customers. Oh, and we hope you’ll have a lot of fun along the way too!

This is a remote, full-time position but candidates must reside within the UK. Interested in applying? Get in touch! 

  1. Be part of an award winning team and super friendly company
  2. Flexible hours and remote working
  3. Unlimited vacation policy (with a mandatory policy of at least 1 week a quarter)
  4. Home office stipend
  5. Annual training budget
  6. Employee development & educational opportunities
  7. Gain share options so you work with us, not for us
  8. Worldwide travel opportunities (but not necessary)
Job Requirements
  • 2+ years experience in customer success or HR related roles
  • Excellent speaking, writing and communication skills
  • Attention to detail and a proactive mindset
  • Good technical understanding and keen to become an expert in our software
  • Experience of using CRMs such as HubSpot (ideal but not mandatory)
  • Structured work style and an ability to handle multiple tasks with a clear sense of ownership and priority
  • Good presentation abilities either through online video calls or in-person workshops
  • Experience with using GSuite: GMail, Google Docs, Google Slides etc
  • A genuine interest in digital transformation, new ways of working and how software can empower and improve modern day working
Job Responsibilities
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