Using The Bot Platform has enabled Clarins UK Group to take control of building their own automation tools, without needing to rely on 3rd party providers or internal/external developers. The result is that Clarins UK Group are able to be considerably more agile with their communication. Bots can and have been created quickly and easily to solve key strategic (and ad hoc) communication and productivity challenges being faced by their employees.
The bots built by Clarins UK Group were able to replace and improve previous processes and channels of communication and, with the familiar interface of Workplace and Workplace Chat, employees have seamlessly adopted these digital tools into their day-to-day working life.
Alongside providing employees with resources previously more challenging and time consuming to obtain, these bots have also helped highlight important new policies, updates from the Leadership Team and have increased Workplace engagement and collaboration.
Clarins UK Group have plenty more bots in the pipeline, including new starter onboarding, employee-driven ideas generation to bring about positive change, and, the recapping of key messages, information and updates from a predetermined period of time, should they have been out of the business. A very exciting 2020 lies ahead for James and his ambitious plans for modernising internal communication at Clarins UK.